halo....
Through this chapter, I will conclude that the efficiency and effectively of IT system in the growing business activities are most important..
For efficiency of IT system about measure the performance of the IT system including speed,throughput,availability or others..
While for the effectively of IT system about the impact of the system on the business and activities include customer satisfaction, conversion rates,financial or others.
Besides, websites metrics,supply chain management metrics,customer relationship management metrics, business process re engineering metrics, and enterprise resource planning metrics will help managers to measure and manage their strategic initiatives.
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